STAY AWAY FROM OURISMAN FORD OF ALEXANDRIA! AutoCheck Vehicle History Summary Ford Corporate shockingly really has no control over individual dealers so a complaint has been filed with the VA Motor Vehicle Dealers Board. The Sales experience was fine but the rest a disaster. They do not stand behind their inspections/certifications or service. Luckily I purchased a 3rd party warranty (not from them) and had the work done at another Ford dealer as I would never deal with Ourisman again. Recently cost $4000+ to repair an engine issue that should have been caught in all of their inspections. There has been no wear to the new tires since the other dealer fixed the recall.
In either case they should have reimbursed me for the tires. Either the inspection was wrong or the open recall caused the wear. They stated that the tires were passed as almost new and they had fixed the recall. I purchased a vehicle in October that was Ford Blue Advantage Certified and just VA State Inspected by them and it needed $1200 worth of tires in the first 30 days due to abnormal wear (steel belts exposed) caused by an open recall they did not in fact fix.
They are either falsifying inspection records or not even performing them. THE ULTIMATE HEAVY DUTY MACHINE -THE RARE F-350 DUALLY WITH 8' BED!! AND IT'S FORD CERTIFIED - 7 YEAR/100,000 MILE WARRANTY!!!, LOCAL TRADE-IN, 1 OWNE.īUYER BEWARE! Do not purchase a used vehicle from this dealer and I would be wary of their service department.
Located in Alexandria, VA / 195 miles away from Pittsburgh, PA
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